Non-Refundable Policy

Thank you for shopping with Coletra Homes. We value your support and strive to provide quality home and beauty products at affordable prices.

Please read our Non-Refundable Policy carefully before making a purchase.

1. All Sales Are Final

All purchases made through our online store are non-refundable. Once payment has been processed and your order confirmed, we cannot offer refunds, returns, or exchanges unless the item you received is defective or incorrect.

2. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 3 days of receiving your order.

• Provide your order number, a brief description of the issue, and clear photos of the item.
• If approved, we will gladly replace the item at no extra cost or provide store credit at our discretion.

3. No Refunds for Change of Mind

We do not accept returns or issue refunds for:

• Change of mind after purchase
• Incorrect product selection
• Delays caused by couriers or external factors beyond our control

4. Order Cancellations

Orders cannot be cancelled once they have been processed or shipped.

5. Contact Us

If you have any concerns regarding your order, please reach out to us at:

??coletrahomes@gmail.com

?? 0634632426

We are always happy to assist where possible and ensure a pleasant shopping experience.